Indigo is an end-to-end card issuing solution which enables banks and financial institutions to issue payment cards to their customers. The solution is designed to increase competitiveness by offering superior customer service and enhanced operational inefficiencies. Indigo enables instant issuing of debit and prepaid cards and also enables centralised issuing of branded and proprietary cards.
With this solution, banks are enabled to issue cards to customers directly from the branch. With this process the customer receives a personalised card in-branch. The customer then selects their own PIN. Once the PIN has been selected then the customer can immediately use their card.
With Indigo, issuers are able to instantly and securely issue personalised debit and prepaid cards. The instant issuing process creates a memorable customer experience; which encourages the customer to use the card.
With centralised issuing, customer service and interaction is at the forefront. The bank captures the card request with or on behalf of the customer. The customer service officer can then be able to track the fulfillment of the card request. There is a fast track option for VIP customers and urgent requests.
Indigo customizable workflow complements existing card issuing processes, allowing quick time to market, and minimal impact to operational staff. Operational controls and separation of duties are in-built based on industry best practice, offering the issuer secure management of the card issuing process.
Indigo’s intuitive interface is easy to use, allowing card issuing staff to focus on providing great customer service.
Indigo has been certified in environments issuing multiple debit, credit, prepaid and loyalty products, which are branded, proprietory or private label schemes.
Connect with customers by issuing fully peronalised cards. Indigo supports various personalisation options, including customer name, identification details, and even personal photo. In addition, customers have the option of selecting their own memorable PIN at the time of issuing.