Agency Banking
Expand Your Points of Service with Agency Banking
Benefits of Agency Banking
Unlocking the Potential of Agency Banking
Cut Operational Costs
Reduce heavy ATM and branch network costs and decongest branches.
Serve high-volume, low-value transactions via agents.
Serve high-volume, low-value transactions via agents.
Offer Convenience
Provide cash withdrawals, deposits, top-ups, bill payments, and more, close to where your customers live, at extended hours.
Training and Simulations
Mobilize deposits to decrease the cost of funds.
Activate new revenue streams by expanding agents’ portfolios beyond cash in/out.
Accelerate Financial Inclusion
Reach unbanked and underserved customers before competitors through local agents and merchants they can trust.
Agency Banking Features
Empowering Agents, Expanding Reach
Tablet Account Opening
Robust/rugged tablets with online and offline capabilities.
Capture KYC on tablets.
Customer Self-Service
Mobile/Online self-service origination.
APIs to Indigo for customer application review.
Customer self-KYC.
APIs to Indigo for customer application review.
Customer self-KYC.
In-Branch/Call Centre/WhatsApp Service
Customer onboarding and maintenance in-branch.
Printing of physical application forms for Tablet/Self-service customers (if required).
Printing of physical application forms for Tablet/Self-service customers (if required).
Agent Devices
Android POS/mPOS, Mobile Phone, Tablet.
Agent self-service for liquidity management and fee/revenue tracking.
Agent self-service for liquidity management and fee/revenue tracking.
Agent Types
Multiple agent types, including Stores, Employee, 3rd Party.
Stores offer POS and Agent services, creating cross-selling opportunities.
Stores offer POS and Agent services, creating cross-selling opportunities.
Agent Transactions
Configured based on agent type.
Customer onboarding, Cash In/Out, Payments, and other banking services.
Customer onboarding, Cash In/Out, Payments, and other banking services.
Back-Office Workflow | Score Card | Document Management
Customer application review and approval.
Customer credit review.
Veneka customizable scorecard.
Integration into credit bureau.
Provision of document management.
Customer credit review.
Veneka customizable scorecard.
Integration into credit bureau.
Provision of document management.
Agent Management
Agent Hierarchy (Master agents).
Agent Liquidity (Super Agents).
Linked to branches.
Daily settlement of fees across the hierarchy.
Full back-office management workflow tool for the bank’s agent team.
Reporting on agent activities/location.
Loyalty programs to drive targets.
Agent Liquidity (Super Agents).
Linked to branches.
Daily settlement of fees across the hierarchy.
Full back-office management workflow tool for the bank’s agent team.
Reporting on agent activities/location.
Loyalty programs to drive targets.