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Privacy Statement

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Introduction

Veneka (Pty) Ltd and its subsidiaries and business units (collectively, “Veneka,” “us,” and “we”) understand the importance of protecting your personal information, and we value and respect it.

 This Privacy Statement describes how Veneka collects and uses your personal information, with whom we share it, and your choices and rights in relation to your personal information. 

It applies to personal information that we collect from you physically or in a borderless digital environment during your interactions with us, whether online, including through our websites (including mobile sites), social media sites, and mobile applications (collectively “Internet Services”) that link to this Privacy Statement, in writing or orally, or personal information that we may collect offline or receive from third parties.

Personal Information We Collect

Veneka is subject to the Protection of Personal Information Act, No. 4 of 2013 (“POPIA”). “Personal information” is defined in POPIA as information relating to an identifiable, living, natural person and where it is applicable, an identifiable, existing juristic person, including but not limited to:

(a) Information relating to the race, gender, sex, pregnancy, marital status, national, ethnic or social origin, color, sexual orientation, age, physical or mental health, well-being, disability, religion, conscience, belief, culture, language, and birth of the person;

(b) Information relating to the education or the medical, financial, criminal, or employment history of the person;

(c) Any identifying number, symbol, e-mail address, physical address, telephone number, location information, online identifier, or other particular assignment to the person;

(d) The biometric information of the person;

(e) The personal opinions, views, or preferences of the person;

(f) Correspondence sent by the person that is implicitly or explicitly of a private or confidential nature or further correspondence that would reveal the contents of the original correspondence;

(g) The views or opinions of another individual about the person; and

(h) The name of the person if it appears with other personal information relating to the person or if the disclosure of the name itself would reveal information about the person.

Depending on how you interact with us, personal information we collect may include, but is not limited to:

– Your name
– Email address
– Postal address
– Telephone number (fixed or mobile)
– Log-in and account information for authentication purposes and account access
– Your gender
– Social media account information

We may also collect other information that does not personally identify you. Such other information includes browser and device information, website and application usage data, IP addresses, demographic information such as marketing preferences, geographic location, home language, and information collected through cookies and other technologies or information that has been anonymized or aggregated. If we link this information with your personal information, we will treat such linked information as personal information.

You can choose not to provide personal information to us when requested. However, if this is necessary to provide you with our solutions, products, and services, access to our Internet Services, or to perform administrative functions, we may be unable to provide you with our solutions or services.

Veneka may also, where applicable, be subject to the General Data Protection Regulations 2016/679 of the European Union [‘EU’] (“GDPR”), which is the primary legislation dealing with the protection and regulation of personal information. If you are a natural person based in the EU, who wishes to or has procured products or services offered by Veneka and in the process you have provided us with personal information in order to process your inquiry and/or transaction or contract, we will supplement our obligations as set out herein with additional aspects of GDPR, where appropriate and applicable, some of which are referred to under section 10.

Veneka may also, where applicable, be subject to the Data Protection Act 2018 (“DPA 2018”), and the UK General Data Protection Regulation (“UK GDPR”) of the United Kingdom [‘UK’], which is the primary legislation dealing with the protection and regulation of personal information for citizens of the UK. If you are a natural person based in the UK, who wishes to or has procured products or services offered by Veneka and in the process you have provided us with personal information in order to process your inquiry and/or transaction or contract, we will supplement our obligations as set out herein with additional aspects of the UK GDPR, where appropriate and applicable, some of which are referred to under section 10.

How We Collect Your Personal Information

We may collect your personal information from you in a variety of ways when you interact with us, including:

  • When you access our Internet Services or interact with us in any other way, or use our solutions, products, and services:**
    • We collect personal information when you place orders for our solutions, products, and services, create an account with us, process your orders and payment transactions, perform administrative and business functions, market our solutions, products, and services to you, and when you register for our events, workshops, and seminars or subscribe to our mailing lists and newsletters.
  • When you communicate with us:
    • We collect personal information when we respond to your inquiries and requests, obtain feedback from you about our solutions, products, and services, or you apply for employment with us.
  • From third-party sources:
    • We collect personal information from third parties, including public databases, social media sites, business partners with whom we offer co-branded services or engage in joint marketing activities, and third parties that provide list enhancement or similar services.
  • When you use our Internet Services:
    • We may, and third parties we engage may, automatically collect data, including personal information, through the use of cookies and similar technologies. For more information, see the “Cookies and Similar Technologies” section below.

Legal Basis for Processing Your Personal Information

When we process your personal information in connection with the purposes set out in this Privacy Statement, we may rely on one or more of the following legal bases, depending on the purpose for which the processing activity is undertaken and the nature of our relationship with you:

  • Our legitimate interests (or those of a third party with whom we share your personal information) for the purpose of managing, operating, or promoting our business, including direct marketing, and transfers within the Veneka Group of companies of personal information for business and administrative purposes, except where such interests are overridden by your interests or fundamental rights or freedoms which require protection of personal information.
  • Where this is necessary to comply with a legal obligation on us, whether contractually or otherwise.
  • To protect the vital interests of any individual.
  • Where you have consented for such processing to take place.

Use of Your Personal Information

We may use your personal information to:

  • Enable you to effectively use and improve our solutions, products, and services:
  • Perform administrative and business functions and internal reporting.
  • Send administrative information to you.
  • Obtain feedback from you about our services, products, and solutions, including through client satisfaction surveys, in which event, we will only use your personal information for the sole purpose of sending you a survey.
  • Respond to your inquiries and fulfill requests by you.
  • Assess the performance of our Internet Services and to improve their operation.
  • Inform you about and provide you with our products, services, and solutions.
  • Update our records and keep your contact details up to date.

We engage in these activities to manage our contractual relationship with you, to comply with our legal obligations, or for our legitimate business interests.

  • Provide you with marketing materials and to personalize your experience with us:
  • Send marketing communications to you.
  • Enable you to subscribe to our newsletters and mailing lists.
  • Enable you to register for Veneka events, workshops, and seminars.

We engage in these activities with your consent or for our legitimate business interests.

  • Achieve our business purposes and analyze information:
  • Establish, manage, and maintain our business relationship with you.
  • Compile usage statistics for our Internet Services.
  • Recruit staff.
  • Process and respond to privacy requests, questions, concerns, and complaints.
  • Fulfill legal and contractual obligations.
  • We engage in these activities to manage our contractual relationship with you, to comply with a legal obligation, and for our legitimate business interests.

Your Rights as a Data Subject

As a data subject, you have the right to have your personal information processed in accordance with the conditions for the lawful processing of personal information as referred to in Chapter 3 of POPIA, including the right to:

  • Be notified that:
  • Personal information about you is being collected as provided for in terms of section 18; or
  • Your personal information has been accessed or acquired by an unauthorized person as provided for in terms of section 22;
  • Establish whether a responsible party holds personal information about you and to request access to your personal information as provided for in terms of section 23;
  • Request, where necessary, the correction, destruction, or deletion of your personal information as provided for in terms of section 24;
  • Object, on reasonable grounds relating to your particular situation, to the processing of your personal information as provided for in terms of section 11(3)(a)
  • Object to the processing of your personal information:
  • At any time for purposes of direct marketing in terms of section 11(3)(b); or
  • In terms of section 69(3)(c);
  • Not to have your personal information processed for purposes of direct marketing by means of unsolicited electronic communications except as referred to in section 69(1);
  • Not to be subject, under certain circumstances, to a decision which is based solely on the automated processing of your personal information intended to provide a profile of you or your performance as provided for in terms of section 71;
  • Submit a complaint to the Information Regulator regarding the alleged interference with the protection of your personal information as provided for in section 74; and
  • Institute civil proceedings regarding the alleged interference with the protection of your personal information as provided for in section 99.

All references to sections above are to sections in POPIA.

Cookies and Similar Technologies

When you access our Internet Services, we may, and third parties we engage may, automatically collect data, including personal information, through the use of cookies and similar technologies. We use cookies to help us improve our website and your experience by collecting and storing information about how you use our website.

Sharing Your Personal Information

We do not sell your personal information. We may share your personal information with third parties for the purposes set out in this Privacy Statement, as follows: 

  • With our subsidiaries and business units around the world:
    • Veneka is a Pan Africa business, and your personal information may be shared with our subsidiaries and business units worldwide. We take appropriate steps to ensure that personal information is processed, secured, and transferred according to applicable law. 
  • With our third-party service providers:
    • We may share your personal information with third-party service providers who perform services and functions on our behalf. These third parties may include, but are not limited to, hosting providers, payment processors, and information technology providers.
  • When required by law or legitimate business interest:
    • We may disclose your personal information to comply with legal obligations, such as to cooperate with law enforcement or regulatory agencies, or to protect the rights and property of Veneka.

Retention of Personal Information

We retain personal information for as long as necessary to fulfill the purposes described in this Privacy Statement unless a longer retention period is required or permitted by law.

    Changes to This Privacy Statement

    Veneka may update this Privacy Statement from time to time. We encourage you to review this Privacy Statement periodically to be informed of how we use your personal information.

      Contact Us

      If you have any questions or concerns about this Privacy Statement or our data practices, please contact us at:

      Veneka (Pty) Ltd, 41 Sloane Street, Bryanston, Johannesburg, 2191, South Africa

      Email: Veneka@veneka.com